Support

Need help? Check the frequently asked questions below or contact our support team.

Frequently asked questions

What is eSIM?

eSIM is a digital SIM built into your device, activated by scanning a QR code without inserting a physical SIM.

How do I activate my eSIM after purchase?

After successful payment, the activation QR code is sent to your email within 5 minutes. See the Usage page for step-by-step instructions.

Can I get a refund if my SIM is defective?

Yes. We offer a 100% refund policy if the product is defective.

How do I contact support?

You can reach us by email or Zalo/WhatsApp on the Contact page.